Policies
Privacy Policy
How Sports Hive collects, uses and protects your personal information.
Last updated: 11 October 2026
This Privacy Policy explains how Sports Hive (“we”, “us”, “our”), based in Danapur, Patna, Bihar, handles personal data when you visit our website or shop with us. We process personal data in line with the Information Technology Act, 2000, its rules, and the Digital Personal Data Protection Act, 2023. By using our website you agree to this policy.
Information we collect
- Account & order details: name, email, phone number, billing and shipping addresses, and GSTIN if provided.
- Payment information: payments are processed by secure third-party payment gateways. We do not store your full card, UPI PIN or net banking credentials.
- Usage data: device, browser, IP address, pages viewed and cart activity, collected through cookies and analytics tools.
- Communications: messages you send us by email, phone, WhatsApp or contact forms, and product reviews you post.
How we use your information
- To process, ship and deliver your orders and handle returns and refunds
- To create and manage your account, wishlist and order history
- To send order updates, invoices and customer service messages
- To send offers and newsletters, only where you have opted in (you can unsubscribe anytime)
- To prevent fraud, secure our website and comply with legal and tax obligations
- To improve our products, website and shopping experience
Sharing your information
We never sell your personal data. We share only what is necessary with:
- Courier and logistics partners, to deliver your orders
- Payment gateways and banks, to process payments and refunds
- Technology providers (hosting, email, analytics) who work for us under confidentiality obligations
- Government or law-enforcement authorities when required by law
Cookies
We use essential cookies to keep your cart and login working, and optional analytics/marketing cookies to understand how our site is used. You can manage or block cookies in your browser settings; some features may not work without essential cookies.
Data retention & security
We keep personal data only as long as needed for the purposes above, including legal, accounting and tax requirements. Our website uses SSL encryption and we apply reasonable technical and organisational safeguards to protect your data, although no online system can be guaranteed 100% secure.
Your rights
You may access, correct or update your personal data from My Account, withdraw consent for marketing, or ask us to delete your account and personal data (subject to legal retention requirements) by emailing us.
Children
Our website is intended for users aged 18 and above. Minors may use the site under the supervision of a parent or guardian. We do not knowingly collect personal data from children without parental consent.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page with the “Last updated” date.
Grievance Officer & contact
For privacy questions or complaints, contact our Grievance Officer:
Sports Hive, Shop No. 107, First Floor, Bhawani Complex, Main Saguna More, Danapur Khagaul Road, Danapur, Patna, Bihar
Email: hello.sportshive@gmail.com
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.