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Sports Hive

First Time in PatnaYour Ultimate Sports Destination

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Returns & Refunds Policy

Not the right fit? Return eligible items within 7 days of delivery. Simple, fair and hassle-free.

Last updated: 11 October 2026

7-day return window

You can request a return or exchange within 7 days of delivery. To be eligible, products must be unused, unwashed and undamaged, in their original packaging with all tags, accessories, manuals and free gifts included.

Items that cannot be returned

For hygiene, safety and personalisation reasons, the following are not eligible for return unless they arrive damaged or defective:

  • Mouthguards, abdominal guards, innerwear and swimwear
  • Customised or printed jerseys and team uniforms
  • Engraved trophies, medals and shields
  • Cricket bats that have been knocked-in, oiled or used
  • Strung rackets after re-stringing, opened shuttlecock and ball tubes
  • Supplements, consumables and items marked “Non-returnable” on the product page

How to request a return

  1. Email hello.sportshive@gmail.com or call us with your order number, the item(s) and the reason for return.
  2. Our team will confirm eligibility within 48 hours and arrange a reverse pickup where available, or share the return address.
  3. Pack the item securely in its original packaging and hand it to the courier.

Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, contact us within 48 hours of delivery with photos (an unboxing video helps). We’ll arrange a free pickup and send a replacement or issue a full refund, including shipping charges.

Quality check

Returned products are inspected on arrival. If an item fails the quality check (for example it is used, damaged by the customer or missing parts), we may decline the return and ship the item back to you.

Refunds

Approved refunds are processed within 5–7 business days after the quality check.

  • Refunds go to the original payment method (UPI, card, net banking or wallet).

Original shipping charges are non-refundable except for damaged, defective or incorrect items. Your bank may take additional time to reflect the credit.

Exchanges

Need a different size or colour? Request an exchange within 7 days of delivery. Exchanges are subject to stock availability; if the replacement is unavailable, we’ll issue a refund instead.

Order cancellations

You can cancel an order free of charge before it is dispatched by contacting us or from My Account. Once shipped, the order can be returned under this policy. Custom orders cannot be cancelled once production has started.